FAQ's

HOW DO I NAVIGATE YOUR SITE?

All products can be found by using the handy Products section of our menu bar also you can you our search bar to enter (full or part) product code and description.

HOW CAN I CHECK STOCK?

You can check stock by checking the product detail page for any item. Please use the search or the product menus.

The stock shown is for both of our sites (Dagenham & Rainham). When the stock we have at Dagenham is insufficient to complete the order, we will add a 2-3 day dispatch delay from our Rainham site. These orders will usually be part-shipped. Low stock may indicate a physical stock check is required. All stock is approximate, so please call if uncertain.

WHAT ARE YOUR DELIVERY CHARGES?

Free for orders over £ 200
£10 for orders under that
£15 For site delivery
£25 for Saturday

We have an AM delivery option too – please call for further information

WHAT TIME WILL MY DELIVERY ARRIVE?

You should receive a tracking email with details for your delivery once your order is confirmed. Deliveries arrive between 0830 -1730. If you need help on your delivery please give us a call.

WHAT IS YOUR POLICY ON RETURNS?

All returns must be agreed in advance with your CED Area Sales Manager prior to us issuing a Returns Authorisation Number (RAN).

Returned product/packaging must be:

In pristine, resaleable condition.
A current product line.
Purchased within the last 6 months.
Returned at the customer's cost.

Returned product will be subject to either:

A minimum handling charge of 25% based on the original invoiced price[s] or
A compensating/replacement order of twice the value of the returned product[s].

Regrettably, "special order; items cannot be returned.

WHERE CAN I BUY MERIDIAN, AXIOM, AIRMASTER & PROFIX BRANDED PRODUCTS?

Our products are usually in stock at all good electrical wholesalers. For a local one, please call our sales team, they will be happy direct you.

CAN I HAVE AN ACCOUNT?

We supply the electrical wholesale trade exclusively. If you are a wholesaler, please Click Here to download an account application form and email.

WHY CAN'T I SEE PRICES?

Only logged-in CED online account holders can see pricing. If you have a CED account, please Click Here to register for an online account; you will require your CED account code (found on the top of your invoice or statement)

CAN I COLLECT ORDERS?

Yes - We have no minimum order value for collection orders, and orders can be collected 2 hours after placing.

WHAT ARE YOUR OPENING HOURS?

We are open 08:30 am -17:30 am Monday to Friday.

WHERE CAN I FIND YOU?

We are located in Dagenham (Essex), just off the A12 and A13 corridors, and well placed to service all areas in the UK mainland.

Our Dagenham address is:

44-48 Freshwater Road,
Dagenham, Essex.
RM8 1RX

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