Privacy Policy

Privacy Policy

CEDROUP.CO.UK
Last updated: 01.01.26

1. Who We Are

cedelectrical.co.uk and cedgroup.co.uk is operated by:

Countrywide Electrical Distributors Ltd
Registered in England & Wales
Company Number:5783558
Registered Address: 44-48 Freshwater Road, Dagenham, Essex, RM81RX
Email: info@cedgroup.co.uk
Telephone: 02085038500

We are the Data Controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect and process the following data:

Information You Provide

·                Full name

·                Address

·                Email address

·                Telephone number

·                Details about your electrical enquiry

·                Payment details (if applicable)

Information Collected Automatically

·                IP address

·                Browser type

·                Device information

·                Website usage data (via cookies)

3. How We Use Your Data

We use your personal data to:

·                Respond to enquiries

·                Provide quotations

·                Deliver electrical services

·                Process payments

·                Comply with legal obligations

·                Improve our website and services

·                Send service-related communications

We will only use your data where we have a lawful basis to do so under UK GDPR.

4. Lawful Basis for Processing

We rely on the following lawful bases:

·                Contract – to provide services you request

·                Legitimate Interests – to operate and improve our business

·                Legal Obligation – to comply with tax and regulatory requirements

·                Consent – for marketing communications (where applicable)

You may withdraw consent at any time.

5. How We Store Your Data

Your data is stored securely using:

·                Password-protected systems

·                Secure cloud storage providers

·                Encrypted communication where appropriate

We retain personal data only as long as necessary, including:

·                Customer records: 6 years (for tax purposes)

·                Enquiry data: 12 months if no service is provided

6. Sharing Your Information

We do not sell your personal data.

We may share your data with:

·                Accountants and professional advisers

·                Payment processors

·                IT and website hosting providers

·                Regulatory authorities where required

All third parties are required to respect the security of your data.

7. International Transfers

We aim to store data within the UK.
If any data is transferred outside the UK, we ensure appropriate safeguards are in place (such as UK-approved standard contractual clauses).

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

·                Access your personal data

·                Correct inaccurate data

·                Request erasure ("right to be forgotten")

·                Restrict processing

·                Data portability

·                Object to processing

·                Withdraw consent

To exercise your rights, contact: [Insert Email Address]

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
https://www.ico.org.uk
Helpline: 0303 123 1113

9. Cookies

cedgroup.co.uk uses cookies to:

·                Ensure the website functions properly

·                Analyse traffic

·                Improve user experience

You can control cookies via your browser settings.

(If you use Google Analytics, add this:)

We use Google Analytics to collect anonymous website usage data. Google may process data on servers outside the UK. You can opt out via browser add-ons.

10. Marketing Communications

We will only send marketing emails where:

·                You have opted in; or

·                You are an existing customer and have not opted out.

You can unsubscribe at any time via the link in our emails or by contacting us.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

·                Unauthorised access

·                Accidental loss

·                Destruction or damage

12. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on this page.

 

14. Website Contact Form Clause

If you use a contact form, include:

When you submit a contact form, your data is sent via secure email and stored for the purpose of responding to your enquiry.

In line with the General Data Protection Regulations (GDPR) & the Data Protection Act 2018, all our customers retain the intellectual property rights in, and are responsible for, the User Content they share with us. By contacting us through our website and leaving your personal details with us, you accept that we may use the content you share with us to contact you directly or through a third party for the purposes of updating you on our products and services. We may also use these details to contact you with regard to processing your application for an account or for any other business relationship with us. It is not necessary for you to provide us with any personal information for you to access the general information sections of our website. However, if you wish to benefit from any of the online services we offer through the website and/or to register with us, you will need to provide us with certain personal information. Information required is, for example, your email, name and various addresses and this (among other things) allows us to fulfil and place orders and manage your account. You have the option to withhold personal information that is not required for the order process Should you wish to cease this communication (by email, fax, direct mail, phone, etc.) please update your preferences in your online account or by contacting us at info@cedelectrical.co.uk.

DATA SECURITY
We are careful and committed to ensuring the personal information all our customers share with us is secured. And to prevent unauthorised access or disclosure, we have put in place safe measures to ensure the security of such data and related information you share with us. You have the right to request a copy of the personal information we hold about you and how we use this information as long as your request does not breach the rights and freedoms of other customers. You can also request at any time that we stop contacting you, or that we delete the information we hold for you. If you think the personal details we hold for you are incorrect or incomplete, you can request that they be rectified. In the event of a security breach of our data storage, you will be duly notified. Your access to parts of our website may be protected by a username and a password; feel safe to enter this information when you are prompted. Do not give or lend your access details to anyone. If you enter a section of our website that requires a password, log out when you leave the site.

CERTIFIED MANAGEMENT PROCESSES
We are proud to be ISO 9001:2015 certified for our management processes. Being ISO certified means that you can be confident that CED Electrical Group conforms to international standards and best practices to keep the information you shared with us secure. Our processes and policies are kept under constant review and we undergo an independent annual audit to maintain our ISO certification. CED Electrical Group reserves the right to change this Policy from time to time without prior notice, and, if we update it, an updated version will be available on this page for your reference.